Shipping & Handling
All products can be picked up in our shop during opening hours, Monday through Friday from 1 to 7 pm, in 1120 Vienna, Rotenmuehlgasse 7.
All goods (except frozen goods) are shipped to EU countries by parcel service or by post.
From an order value of 100 Euro (including VAT) (except frozen goods), shipping in Austria and Germany is free.
Within Austria the shipping costs are 5.60 per order incl. VAT
All other shipping costs are flat rate per order (below 10 kg) including VAT:
BE, LU, NL, DK, PL, SK, CZ, HU, SI, RO: 16,80
FR, GB, HR, IT: 19,20
EE, FI, IE, LV, LT, PT, SE, ES, BG: 24,00
CH, LI, NO, MC: 26,40
We ship to the following countries: AT, DE, BE, LU, NL, DK, PL, SK, CZ, HU, SI, RO, FR, GB, HR, IT, EE, FI, IE, LV, LT, PT, SE, ES, BG, CH, LI, NO, MC
If you would like to have a delivery to a country that is not listed here, please contact us.
If the postal fees look strange, it could be due to a software error. Please send us an email in such cases. We'll take care of it immediately. Thanks
Delivery cost for frozen goods
Deliveries in Greater Vienna (license number "W" and "WU")
1.) Frozen orders from 100 (maximum 10 kg) free to the door. Delivery by appointment within 3-4 working days
2.) Frozen orders below 100 delivery fee 9,95. Delivery by appointment within 3-4 working days
Deliveries for frozen goods outside the Vienna area
3.) Orders for frozen goods outside the Vienna area can be made via courier services or dry ice shipping. There are costs between 30, - and 80, - EUR, depending on the weight of the shipment and distance. Please send us a request by mail, we will inform you which costs would arise with your desired order.
When ordering frozen goods, please note that we work with reusable delivery boxes, which our delivery partner takes back immediately. The frozen food must therefore be reloaded immediately into your freezer at delivery
Bulk orders from 36 kg
4.) Frozen orders starting from 36 kg to Austria can be delivered free with freezer trucks. Since the frozen pads are packed in 4-6 kg boxes, you can divide the 36 kg into different fruits.
Shipping costs are only available in the course of ordering if you have something in the shopping cart.The estimated shipping costs can only be used if the basket is not empty.